60-Day Risk-Free Guarantee
Experience Complete Satisfaction or Receive a Full Refund. We aim to provide prompt service when returns are necessary.
Important: Do not send unapproved returns. All shipments lacking a return authorization number (RAN) will be refused. You must request a product return authorization code (RAN) before returning any merchandise. Merchandise must be returned in sealed sellable condition for complete product credit.
Refused Delivery
When customers refuse delivery, their order receives a refund minus applicable restocking fees, shipping charges, duties, and taxes. Please contact the Help Desk for detailed procedures.
Money-Back Guarantee
We provide a 100% money-back guarantee on every unit of a Pharmaxa Labs product sold.
Refund Eligibility
- Available within 60 days of order receipt
- Only one unit may be opened/used
- Remaining bottles must stay completely sealed and untampered
- If the product does not work for you and your order was delivered less than sixty (60) days ago, we will refund your money
Refund Process
- Obtain Return Authorization Code by calling 1-888-211-8468 or emailing support@ihf.zendesk.com within 60 days
- Package all bottles with legible return order number
- Mail via certified mail within 10 days post-RAN receipt
- Refunds process on the 1st and 15th monthly; may require two weeks to appear
- Original payment method receives credit
- Guarantee applies exclusively to website purchases
- Shipping/handling fees excluded
- No refunds after re-ordering