Help
Has my order shipped?
Click “My Account / Order Status” to verify the shipping status of your orders. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
How do I change quantities or cancel an item in my order?
Contact our customer service team at 1-888-211-8468 (Monday-Friday, 9 AM – 5 PM EST). Please provide your order number and relevant details. Our representatives will assist with cancellations or modifications and send confirmation via email.
How do I track my order?
Access “My Account / Order Status” to monitor your shipment progress. Your tracking number will be available once your order has been shipped.
My order never arrived.
Check “My Account / Order Status” to verify that all items have shipped. Review tracking numbers with the shipper to confirm delivery status. If tracking shows the package as “delivered” but you have not received it, please contact our customer service team for support.
An item is missing from my shipment.
First, verify your shipment status via “My Account / Order Status.” Check tracking numbers to confirm delivery with the carrier. If delivery is confirmed and an item is still missing, please contact our customer service team for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock. These items will be shipped to you as soon as they become available.
Can I place my order by phone?
Yes! Call us toll-free at 1-888-211-8468 to speak with one of our customer care agents. However, we recommend online ordering for your convenience and security.
Problem placing an order on our website?
Website ordering difficulties may be temporary. Please wait and try again later. Alternatively, you can call us at 1-888-211-8468 for phone ordering assistance.
Did not receive your order confirmation or shipping notification?
Typos in email addresses can prevent automated notifications from reaching you. If you did not receive your confirmation, please contact us with your name and order number. If you received your order confirmation but not your shipping notice, please allow 24 hours. Orders ship same-day if received before 1 PM EST (Mon-Fri); otherwise they ship the next business day.
Are you unable to track your shipment?
Shipping carriers require several hours to scan packages after pickup. Please allow some time before re-entering your tracking number. Note: USPS provides shipping confirmations but does not always provide real-time tracking numbers.