Pricing and Billing
I have a question on my charges.
Review your order history through the “My Account / Order Status” section to compare charges with your financial records. If you have any questions or concerns regarding your charges, please contact our customer service team for further assistance.
I need a copy of my receipt/invoice.
You can access and print your invoices directly from the “My Account / Order Status” section. Simply log in to your account, navigate to your order history, and select the order for which you need a receipt or invoice.
When will my credit appear on my account?
Credits are typically processed within 7-10 business days from the time we receive your returned item(s). Please allow this processing time before checking your account for the credited amount.
Do I have to pay sales tax on my purchase?
We collect sales tax on orders shipped within the United States for states that impose sales tax. International customers may be subject to taxes, duties, or tariffs upon delivery as determined by their respective countries. We do not collect or determine these international charges.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to the shipment of your item(s). You will not be charged until your order is ready to ship.